Steigenberger Hotels & Resorts

A unique European hotel chain with individual flavor

by Don Heimburger

Are you headed for Germany soon?

Ready to order your airline tickets for this Western Europe’s most populous country?

“I want to see Germany in 2008,” says one traveler, “but I’m looking for a better-than-average place to stay, and I want something different and dependable.”

Let’s say you are flying into Frankfurt, then heading by train or automobile to Hamburg, Berlin, Dresden, and down to Nuremberg before heading back to Frankfurt.

You’ve scanned the websites of several hotels on your next trip to Germany (estimates are that 50% of guests now book on-line) and read a few guidebooks, but you find the smaller hotels or pensions aren’t rated, and the larger chain hotels all look the same, and it’s hard to distinguish one chain from another.

The four Steigenbergers, proprietors of Europe’s largest family-owned hotel chain.

ANY ZIMMER WON’T DO
You don’t want just any Zimmer (room), because a few bad nights could ruin your trip. And you like hotels with some charm and some history.

The 2006 J.D. Power and Associates Study of European Hotel Guest Satisfaction (12,090 guests surveyed) found that nearly 70% of hotel guests in Europe prefer a smoke-free environment that exceeds the boundaries of their room.

And among 37 different possible amenities and services, complimentary breakfast (Fruhstuck) was the single most important amenity for hotel guests in Germany, France, Spain, Italy and Sweden. Only in the United Kingdom did complimentary breakfast follow coffee/tea as the most important amenity.

In the upper upscale segment of the European hotel market, the smallish family-owned, Frankfurt-based Steigenberger Hotels and Resorts group (81 hotels, mostly in Germany), received top 2006 J.D. Power survey ratings from guests in all seven key factors of guest satisfaction. The categories included reservations, check-in/check-out, guest rooms, food and beverages, hotel services, hotel facilities, and costs and fees. Steigenberger received 795 points on a 1,000-point scale, with Sheraton second and Hilton third.

In addition, Business Traveller magazine voted the firm in 2000, 2001, 2002 and 2005 as the Best Hotel Group in Germany.

TWO CLASSES OF HOTELS
Today, the chain of European hotels (53 four- and five-star hotels in the upper category, and 28 InterCity Hotels in the mid-range and business category which are located near key transportation hubs such as railway stations and airports), is owned by Anne-Marie Steigenberger and her daughters, Christine, Claudia and Bettina. Together, they own 99.6% of the company’s shares, with the remaining shares owned by others.

The firm’s shares aren’t listed on the stock exchange, so other hotel chains or investment firms can’t purchase controlling interest, and the Steigenbergers can run the hotels according to their distinct management philosophy.

(left to right) Albert Steigenberger; Egon Steigenberger

FAMILY ACTIVE IN COMPANY
The third generation of the Steigenberger family is active in the management of the firm, and together they assure patrons of their loyalty to the hotels they own and continuing growth and stability of the company. “For more than 75 years the name Steigenberger has stood for the very best in the European hotel industry, for tradition and innovation,” says company spokeswoman Mrs. Angelika Heyer.

The firm is the largest European hotel company still in family ownership. Three of the four female Steigenbergers live in Frankfurt, and one resides in Vienna.

The Steigenberger family of four women have very specific ideas of what their hotels should do for customers. “For many years, our hotels have symbolized top-class European hotels providing incomparable hospitality and perfect services,” explains Karl Schattmaier, chief executive officer. “Our current offerings mirror the wishes and demands of our guests.”

In 2006, the chain had its most successful year, with a 10.6% increase in gross revenues to 475.4 million euros ($636.5 million dollars) from 429.8 million euros ($575.5 million dollars), while operating profit rose by 31.4% to 11.3 million euros ($15.13 million dollars).

The firm attributes the increase to a good economic climate, an exceptional Football World Cup and pairing down of its corporate structure.

With majority interest in the firm, the four Steigenbergers can direct the hotel’s growth, customer and business affairs. “We offer every convenience and service that guests expect from modern luxury hotels,” says Heyer.

INDIVIDUALITY OF EACH HOTEL
The Steigenbergers don’t consider their Hotel and Resort grouping as a hotel chain per se. The individuality of each hotel is retained by the management, and there are substantial differences in the interior and exterior appearances of the structures themselves.

Even the personal service from the hotel staff is by special design; it starts at its own Steigenberger Academy in Bad Reichenhall, Germany. The hotel company is the only European group with its own private training academy and state-approved vocational hotel college.

The academy programs include training in restaurants and hotels, and business administration with one-, two- and three-year programs. About 250 students are enrolled at any one time, and the Steigenberger Hotel group often recruits its own staff from the academy. “We offer them training positions as well as permanent positions in the hotels,” explains Heyer.

Despite its small size, the firm has big plans, and last year augmented its hotels by six more: Hotel de Saxe in the center of Dresden, a 178-room four-star facility with seven suites and 10 conference rooms; the 121-room Strandhotel Zingst on the Baltic peninsula, a first-class hotel built in the classical spa style; and the four-star, 135-room golf hotel Treudelberg in Hamburg features an 18-hole championship golf course.

HOTEL DE SAXE, DRESDEN
The Hotel de Saxe in the center of Dresden, across from the Frauenkirche on the Neumarkt, was constructed following the style of the first Hotel de saxe built in 1756, which was one of the best hotels in the Saxon metropolis.

“I stayed here in August 2006,” said a visitor from London who was quoted on http://www.TripAdvisor.com. “The hotel had just opened; even the carpets had that fresh smell. My room was of a good size, impeccably clean, good bed and bathroom.”

Another said, “The location couldn’t have been better—right across from the main part of town, (within) walking distance to everything in Dresden. The hotel staff was very friendly and helpful.”

BALTIC SEA RESORT: STRANDHOTEL ZINGST
At the Strandhotel Zingst, located on the sandy beach and the Baltic Sea north of Hamburg, rates for a two-night stay in September were quoted at between 82 Euros for a room type assigned when you arrive and 186 Euros for a deluxe room. A highlight of the hotel is a very large Spa Pavilion in the hotel garden with inside and outside pools, and many spa-like amenities and facilities.

At the Hotel Treudelberg in Hamburg, 30 minutes from downtown Hamburg, a visitor said the hotel would rate between a 4- and 5- star experience with comfortable beds and a good breakfast buffet. In 2008 the hotel is expected to add another 95 rooms and extend the golf course to 27 holes.

At Trivago.com, the hotel is rated overall 95 points out of 100, with Rooms rated at 100, Amenities at 98, Food & Beverage at 98 and Location and Surroundings at 92. Not all travelers are going to find Steigenberger or other hotels to their liking, naturally.

The other three new hotels the firm added recently were in Italy and Egypt. Their InterCity Hotel division plans on building three new hotels in Essen, Dresden and Mainz, Germany in 2008, and a luxury four-star hotel in Vienna Old Town (Austria) is also slated by the company.

BACKGROUND: FROM WASH HOUSE TO FIRST-CLASS RESORT
The first Steigenberger Hotel was once the municipal washhouse for Baden-Baden, where townswomen of Medieval times went to do their washing.

In the mid 19th century, when Baden-Baden, located in the Black Forest, began to flourish as a spa, the site was taken over by the Hotel Europaischer Hof. Heads of state stayed at the hotel, and its location across from the pump rooms and assembly rooms attracted good business and an international reputation.

When a world economic crisis arose, the hotel borrowed heavily from a businessman in Lower Bavaria by the name of Albert Steigenberger. As business remained poor, the hotel was auctioned, and Steigenberger became a hotel owner.

In determining how the hotel had done poorly, Steigenberger did something unusual: he tried out every room in his hotel and decided to invest in modern comfort and convenience.

BUYS FRANKFURTER HOF
Later, in 1950, he acquired the rundown Frankfurter Hof in Frankfurt am Main, which is today’s flagship five-star hotel and now lavishly refurbished (in 2006). The hotel was selected as one of the top 50 hotels in the world for its standards and services in 2005 and has won other recent awards, as well.

The next hotel acquired was the Vier Jahreszeiten in Wiesbaden. And then the Monopol-Metropol at Frankfurt’s main train station. Many more acquisitions followed in Baden-Baden, Dusseldorf, Mannheim and Stuttgart.

In 1958 Albert’s son, Egon, took over the business, and in 1963 the firm purchased their first hotel outside of Germany. In 1972, the Hotel Training College was added to the fold, and in 1985 the firm was made a joint stock ownership company.

Last year the company employed 5,580 staff. The firm runs the Hotels & Resorts Group which preserves classical elegance in the style of the great European hotel tradition, and the InterCity Hotel group which provides business class comfort in a strategically located hub near airports and train stations. InterCity Hotel guests are offered tickets for local public transportation gratis.

During the next few years, l50 million euros will be invested in the hotel’s operations via extensive rebuilding and modernization, with emphasis on the restaurants and spa areas. Resort hotels will focus on spa/wellness, golf, sports or leisure activities or families.

As an example, if the hotel caters to golfers, a special concierge with knowledge of the local golf facilities will be made available to guests, says Steigenberger.

Overall, Steigenberger properties seem to be a good deal, with above-average visitor reviews, and more capital investment expeditures coming through 2008 to their hotels and resorts.

European Traveler reporter Steve Ramsey visited Steigenberger’s Frankfurt Airport Hotel and filed this report:

EUROPEAN TRAVELER’S ON-THE-SPOT VISIT

During a recent visit to Frankfurt, I stayed at the Steigenberger Hotel, located just minutes from Frankfurt’s International Airport. From the courteous greeting at the reception desk upon arriving to an efficient checkout the following day, I appreciated the Steigenberger’s modern style and comforts.

Don’t let the plain exterior of the building fool you: the contemporary interior is very appealing. A relaxing lounge sits directly across from the vibrant reception desk as you enter the hotel. The three-winged building has long, blue, carpeted hallways, which house more than 550 rooms on eight floors. Quiet music, only played during the day, and a chic lighting system illuminated the hallways as I made my way to my room.

The room was very well kept and was furnished with two comfortable twin beds. A desk and leather chair sat beneath two large windows, which overlooked nearby surrounding forest. Located in the wing facing away from the airport, I did not hear any airplanes, even with the window open. The bathroom really makes a statement and sets the hotel apart from its competition. It contained a cylindrical shower with a curved sliding glass door. An overhead rain-shower faucet was adorned with small blue starlights embedded in the ceiling. A raised bowl sink and green marble floors provided additional nice touches.

A quick note to inexperienced travelers–if you have trouble turning any of the room lights on, put your keycard in the slot next to the door as you walk into the room!

The breakfast buffet, which is not included in the room price, had a lot to offer. Included were several different types of breads, juices, omelets, cereals, meats and fruits… everything was fresh, and they were well prepared to satisfy international guests. While it may seem pricey by American standards, 23 euros is pretty standard for hotels in the area. As a cheaper alternative, try one of the shops in the train
station.

I enjoyed my brief visit at the Steigenberger, and I would recommend it to anyone staying near the airport. The staff was professional, yet personable, and quick to offer their help. There is a free shuttle that runs every 15 minutes to and from the airport, and the downtown area was about a 10-minute car ride from the hotel, so be sure to visit the city center, even if you are in town just for the night!

IF YOU GO…

Location
Next to the forest, Frankfurt airport 0.9 km, A3/A5 motorways 1 km., airport railway station 1.8 km, city center 10 km, Frankfurt main train station 10 km, fair and exhibition center 12 km

Accommodation
553 rooms and 20 suites, air-conditioning, sound proofed, telephone with voicemail, modem link, high speed Internet access, non-smoking floors, special room for the disabled

Restaurants and Bars
4 restaurants including 1 gourmet restaurant, 1 lobby-bistro-bar (24-hr.), 3 terraces

Category: Deluxe

Steigenberger Airport Hotel
Unterschweinstiege 16 – 60549 Frankfurt/Main – Germany
Telephone +49 69 6975-0   Telefax +49 69 6975-2505
airporthotel@steigenberger.de
www.airporthotel.steigenberger.de 
General Manager: Alfred Kupper

Tour the Country Homes and Gardens of Scotland

Aboard the Royal Scotsman

Travel to Scotland can hardly get more luxurious than aboard the Royal Scotsman, the private train that takes its passengers through some of the most spectacular scenery in the British Isles.

In June 2009, join respected British gardening writer Sue Chivers and photographer Patsy Floyd on a memorable journey around some of Scotland’s finest country homes and gardens.

The Royal Scotsman departs from Edinburgh on June 5, and meanders north across the Forth Railway Bridge to Montrose and Edzell Castle. From there the train heads up the east coast to Aberdeen and the whiskey region. Day two takes travelers west towards Inverness, capital of the Highlands, passing through Dingwall before continuing north to Invergordon, where passengers disembark for a visit to Foulis Castle.

The train heads south on Day Three to Carrbridge, where travelers disembark for a visit to Logie House. This estate is privately-owned by Mr & Mrs Alastair Laing, who will conduct a tour of their home and gardens and discuss how they run their estate.

On Day Four, passengers disembark the train at Boat of Garten and take a motorcoach to Rothiemurchus Estate. This estate has been owned by the Grant family for almost 450 years. Philippa and Johnnie Grant, the 17th Laird of Rothiemurchus, invite passengers into their hunting lodge.

The next day the train returns to Edinburgh’s Waverly Station through the former Kingdom of Fife. Price for this rail journey is $7210 and includes all table d’hôte meals and accommodation on board based on two people sharing a twin compartment or one person in a single. Follow this link for more information or to order tickets.

Grand Hotel Kempinski

In a class all its own

By Ursula Vonplaten
Photo courtesy Hotel Kempsinski

Slovakia’s first five star luxury hotel, the Grand Hotel Kempinski High Tatras, opened in May.

The hotel is located on the shores of an alpine lake, 4,400 feet above sea level in the spectacular High Tatras Mountains in Strbske Pleso. The mountains are the natural border between Poland and Slovakia, forming the central section of the Carpathian mountain range, where the air is said to be pure and medically beneficial.

The historic hotel, originally built in 1906, has been completely restored. The 98 spacious rooms and suites offer views either over the alpine lake, the mountains or the vast valley; some even feature private winter gardens.

The hotel provides international and Mediterranean cuisine in its all-day dining Grand Restaurant, focusing on local specialties, prepared by a team of international chefs.

For conferences, meetings and other occasions, the hotel has two ballrooms which can cater for up to 150 people. Apart from exploring the surrounding nature on foot or mountain bike, the area is ideal for cross-country and downhill skiing, horseback riding, or tours with horse carriages or snow scooters. Bungee jumping and paragliding, bear-watching expeditions and hot-air ballooning are also available and can all be arranged by the hotel’s concierge. For young guests, special amenities and services are available, including a professionally run Kids’ Club with many activities to keep children entertained while their parents relax.

The Wellness & Spa offers a variety of Thalgo and Terrake facial and body treatments. The facilities include several saunas, themed showers, a private VIP spa suite, seven treatment rooms and a vitamin bar. Indoor pools with views over the lake and mountains bring the natural environment into the spa.

From now through the end of June, guests can take advantage of a special opening rate of 160 EUR for a single and 180 EUR for double occupancy per night, including taxes, buffet breakfast and access to the wellness and spa area.

The Grand Hotel Kempinski High Tatras can be reached by road, rail or air. The nearest international airport is Poprad-Tatry; Kosice Airport is 93 miles away. Limousine transfers as well as helicopter pickups from Bratislava and Vienna are available.

New Hotels in Portugal

In a class all its own

Photo credit: Antonio Sacchetti

By Don Heimburger

Portugal is considered Europe’s oldest nation. Lisbon is the capital and the largest city in Portugal, and its history can be traced back to ancient days, first as a Greek trading post and later as a Roman municipium.

In the early Middle Ages, Lisbon was occupied by the Visigoths and later by the Moors. Alfonso I reconquered the city from the Moors in 1147, and during the next several hundred years Lisbon developed as the capital of the kingdom and as a trading center.

So that’s the quick history of Portugal and Lisbon, but what’s new? Well, there are a number of new hotels in Portugal that you may want to keep in mind when traveling there. Here’s a European Traveler rundown:

Photo credit: Antonio Sacchetti

LISBON REGION
Lx Boutique Hotel – Lisbon
The Lx Boutique Hotel is the newest inn in Lisbon, located in the Cais do Sodré district and minutes away from Chiado and Bairro Alto. The $7 million hotel has 45 rooms, each with a theme related to Lisbon, from the Tejo Persona (Fernando Pessoa lived in the building for some time, and it was the once the famed Hotel Bragança), Fado, Seven Hills and Bairro Alto. With its location near the historic districts of Lisbon, it is ideal for those who want to discover the city.
www.lxboutiquehotel.pt

Hotel da Estrela – Lisbon
The Hotel da Estrela, first hotel of the Lagrimas Group in Lisbon and a new hotel for the School of Hospitality and Tourism of Lisbon, is located in the Campo de Ourique, in the historic Palácio dos Condes de Paraty. The four-star project, designed by architect Miguel Cancio Martins, includes 19 rooms with three meeting rooms, a restaurant/bar, a garden and an event space. The training aspect is one of the points highlighted, and part of the staff will be final-year students.
www.hoteldaestrela.com

Oitavos Hotel – Estoril Coast – Lisbon Region
The Oitavos, a new luxury hotel, opened in the fall and is located just 20 minutes from Lisbon. The hotel features 142 guest rooms, a golf course built around sand dunes and saltwater swimming pools. This nature-inspired property is located on the family-owned Quinta da Marinha estate, within the Sintra-Cascais National Park. www.theoitavos.com/

CS Vintage Lisboa Hotel – Lisbon
This five-star hotel includes 55 rooms, vintage restaurant, spa, indoor pool and latest web technology. It is located in the city center, just minutes away from Avenida da Liberdade.
www.cshotelsandresorts.com/eng/cs-hotels/lisboa-cs-hotels

Altis Avenida –Lisbon
The Altis Avenida is a charming new hotel in Restauradores Square, the historic heart of Lisbon’s city center and the main shopping district. All 72 rooms are equipped with the very latest technology and designed with 1940’s décor, maintaining the original combination of styles, fabrics and furniture. The hotel is a place where the past, present and future meet in a glamorous and sophisticated atmosphere. The bar and restaurant on the top floor provide a magnificent view over the city and is the ideal meeting place for those looking for the true feel of Lisbon. www.altishotels.com

Inspira Santa Marta – Lisbon
This four-star, green-designed hotel is in the heart of downtown Lisbon. It provides prime comfort and hospitality, intertwined with the latest in wellness and sustainability. Feng Shui reflects the mood and is the main theme of the hotel. Located just off of Lisbon’s main Avenida da Liberdade, the hotel has a total of 89 stylish guest-rooms designed around Feng Shui themes such as earth, fire and water. The restaurant features Mediterranean cuisine and show cooking, all made with freshly prepared ingredients.
www.inspirasantamartahotel.com

International Design Hotel – Lisbon
This four-star hotel is located at Rua da Betesga in Lisbon. Urban, Tribal, Zen and pop are all design themes exhibited by the hotel’s unique rooms. The hotel is located on one of the oldest streets in Lisbon, Betesga, whose origins go back to the 15th century. www.internacionaldesignhotel.com/

Altis Belém Hotel – Belém – Lisbon
A new boutique hotel in Belém by the Altis Group, known for the quality, sophistication and professionalism, is opening a new hotel in the Lisbon area. It is located near the Bom Sucesso docks, an important tourist area. This new, luxury boutique hotel features 42 high quality rooms and a restaurant serving Portuguese cuisine. Hotel Altis Belém also features a bar and terraced café, spa and meeting rooms. www.altishotels.com

PORTO & NORTH OF PORTUGAL REGION
Six new hotels, restaurants and museums are among a few of the new offerings from the Grand Harbor, located around the World Heritage Center. Hotels include the five-star The Yeatman, the four-star Teatro, the Intercontinental Hotel, the hotel Star Inn Porto, the under-construction four-star Inspira Flores Hotel and the Carris Porto Ribeira.

Hoteles Rail – Porto
Hoteles Rail, a Spanish hotel chain, has a new four-star hotel located in the heart of the historic center and close to the Douro River. It features 90 rooms, with a business-meets-modern concept. The investment created more than 300 jobs in the area, and the project is a part of a focus on the recovery and reuse of historical buildings in Porto.

Vidago Palace – Vidago
Celebrating its centennial, the 70-room and suite Vidago Palace officially reclaims its place as one of Europe’s great historical resorts. Located within a 250-acre estate, an hour from Porto, Vidago Palace has been extensively renovated and restored over the last two years. Embracing its Belle Epoque heritage, Vidago Palace is a majestic Portuguese country house with all the services of a world-class luxury hotel.
www.vidagopalace.com

A room at the Yeatman

The Yeatman – Porto
The Yeatman opened its doors as the first five-star hotel in the Portuguese city Vila Nova de Gaia. All the rooms overlook the spectacular Ribeirinha Porto and are decorated in a classical style. The hotel is committed to protecting the environment and devotes half of the property to elegantly-crafted gardens, including an olive tree more than 1,300 years old, a butterfly garden and endangered plants attracting an array of bird species. The hotel is integrated into the landscape, mimicking the slopes of the Douro River. It offers a total of 82 rooms, as well as the master suite hotel that is separated from the rest of the building and can be accessed from the garden. www.the-yeatman-hotel.com

CENTRO DE PORTUGAL REGION
Casa da Insua
This five-star boutique hotel is a converted 18th century, baroque-style manor in Penalva do Castelo. Located southeast of Porto, it features an impressivea façade and gardens. It features 21 rooms, nine suites and three one-bedroom and two two-bedroom apartments. On-site facilities include a restaurant, museum, reading and game rooms, a chapel and a wine-tasting room. The hotel also has a selection of rooms and spaces available for meetings and other events. Prices include breakfast. www.casadainsua.pt

Casa das Penhas Douradas
Located at the heart of Serra da Estrela National Park, this hotel features some additional new rooms totaling 18, a spa, restaurant, heated pool and bikes. The rooms are wood birch-paneled with large windows and verandas, offering a stunning view of the mountains. Each room has an LCD television, a DVD player, and an iPod player, providing a home-away-from-home atmosphere. Casa das Penhas Douradas is located minutes away from the airport. Prices include breakfast.
www.casadaspenhasdouradas.pt

Vila Galé Coimbra
The city of Coimbra has the new four-star Hotel Vila Galé Coimbra. This hotel is located in the Coimbra historical center, overlooking the Mondego River. www.vilagale.pt


ALGARVE REGION
Martinhal Resort
Martinhal Resort was officially inaugurated in what is being touted as Portugal’s first high-luxury family resort in the Algarve town of Sagres. Located on the rocky, southwestern point of Portugal, Sagres is where the first caravels were launched during the Age of Exploration. Today, the town boasts breathtaking views of the Atlantic, many of which can be seen from the Martinhal Resort’s houses, cottages and luxury villas. The theme at this five-star resort is “Barefoot Luxury,” and the staff aims to provide a relaxed experience. All rooms have private terraces with ocean views. The on-site restaurant, O Terraço, sits atop the pavilion and offers guests the option of enjoying a simple coffee or a full gourmet meal while overlooking the sea. Nature enthusiasts will enjoy the protected lagoon, which is part of the Costa Vincentina Natural Park. www.martinhal.com/

Real Marina Hotel & Spa
Real Marina Hotel & Spa is a luxury resort overlooking the Ria Formosa, a protected natural reserve. Contemporary yet traditional, the hotel caters to both the leisure and business traveler with full use of facilities for each segment of the market. Accommodations include 132 double-rooms and 12 suites. Facilities include two restaurants, two bars, heated indoor and outdoor swimming pools (including a children’s pool). www.realhotelsgroup.com

Longevity Wellness Resort Monchique – Condo Hotel
The Longevity Wellness Resort Monchique was inaugurated as being a green facility with a focus on wellness and relaxation. Properties here are a mix of vacation homes and rentals. The development is in the Algarve’s mountains located around the picturesque town of Monchique, with both mountain and coastal views. It has 195 one-bedroom apartments with amenities such as outdoor and indoor swimming pools, restaurant and bars, driving range and putting green, library, cinema and the Longevity Anti-Aging Spa. www.longevitywellnessresort.com/


MADEIRA REGION
Hotel da Vila
Located by the beach, this property offers 16 rooms of simple yet elegant design that mixes blue Portuguese tiles with ancient wood to create a chic and rural concept. www.hoteldavila.com/

For more information on Portugal, go to: InsidePORTUGALtravel.com.

InterContinental Hotel at Frankfurt City Center

By Don Heimburger
Photos by the author

I haven’t been to perhaps more than six InterContinental hotels in my lifetime, but I have to admit that each one more than exceeded my expectations.

Many are oases in the middle of busy cities, with street noise and lots of hustle and bustle; yet, entering the lobby of the Frankfurt (Germany) hotel, I found myself already starting to relax.

The Frankfurt City Center hotel on Wilhelm-Leuschner Strasse, managed by Thomas Hilberath, who has a knack for pleasing his upscale guests, attracts a clientele with above average income. This includes many businessmen, but also leisure travelers, who come to Frankfurt to take in the sites. And when the annual Christmas Market begins in Advent, it’s just a 15 minute walk from the hotel to the Roemer Platz, where this popular event is held.

BUSY LOBBY
The lobby exudes a warm atmosphere and is a very busy place at 10 a.m., with professionals having discussions in the hotel’s lobby lounges. At the same time, bags await transfer to waiting cabs, and the hotel staff keeps busy helping guests find directions, check out and check in.

This 21-story hotel towers above the Main River and affords spectacular views of the city center as well as the Main. One of my night shots of the river from the top floor could probably win a prize.

The 770 rooms available are classed as standard, deluxe and suites, and a different range of services and room footage come with each type of room.

From my corner room I got a sweeping view of the skyscrapers from one set of windows and what was going on near the river on the other side of the room out the other windows.

Standard rooms of 280 square feet feature warm room colors and are equipped with high-speed internet connections. Bathrooms feature a black and cream and gold design. Bathrobes, hair dryers, in-room safe, coffee maker/tea-maker, mini-bar and iron/ironing board are featured in all standard rooms, as is a work desk, television with cable and satellite channels.

Deluxe rooms are on the 19th and 20th floors of the River Wing (the hotel has two wings, one across the street from the other), and measure about 540 square feet. There is turn-down service at night, complimentary morning newspaper and a separate check-in area at the front desk for these guests. Deluxe rooms also feature a separate sitting area, and the bathrooms are roomier and even more upscale with more features. A valet service is also available in Deluxe rooms.

The Panorama Suites feature an elegant living room, a more luxurious bedroom, a whirlpool and even a complimentary meeting room.

24-HOUR FITNESS ROOM
Strolling around the hotel, you’ll find a 24-hour health-fitness center on the ground floor, which is complimentary; massages, manicures and facials can be arranged. The business center offers high speed internet and wireless LAN in public areas such as the hotel lobby.

On the 21st floor is the Club InterContinental Lounge for guests of this floor. The bar on the first floor, which takes its name from the German stock market index, DAX, and Frankfurt’s skyscraper-inspired nickname, DAXx Mainhattan’s Bar, is located just off the lobby and stays open until 1 a.m.

Two restaurants offer guests modern cuisine as well as Italian specialties. Signatures Veranda Restaurant features a fusion of haute cuisine from across Europe, with a menu to suit every palate featuring varying themes. Regional dishes, steak, or fish are available and served in the private dining room, summer terrace or veranda, depending on the weather. The dining room is also where breakfast is served.

Breakfast is a hearty meal, with juice, eggs, scrambled or to order, sausages, bacon, potatoes, toast, tomatoes, beans, breads, jams and jellies, cold cuts, cereals, coffee and even champagne, plus plenty more for those who need to carb up for a long day. The wait staff is pleasant and courteous.

Leons Italian Restaurant, inside the hotel, is where you can enjoy a long, leisurely meal in the ambiance of a 1920s-style Italian cafe. Popular classics include pasta, pizza and meat and fish dishes, and a cold glass of beer or wine tops off the meal. The large bar area and live piano music lure young professionals, who often stop by for drinks after work.

Trip Advisor customer comments about the hotel include these two: “Excellent, quick check-in. Room may have been small, but it was clean and comfortable, along with nice large towels. Breakfast was very good with great coffee. Very close to the train station and a beautiful walk along the river to the Christmas market. “

A second comment was, “The staff (was) quick to complete the check-in formalities. The travel desk is also very informative. Breakfast is good and location is very close to main station.”

I’d stay at the InterContinental again. Good location next to the busy train station and to the main part of busy “Mainhattan,” good food and service, and a competitive price add up to what I’d call a hotel with staying power.

For more information, go to www.frankfurt.intercontinental.com or www.intercontinental.com.