Ah….walking along the wide pedestrian walkways on Lake Zurich’s east side in Zurich on a bright, sunny day, is worth at least one trip to your stress doctor. It’s a pleasant walk, and the view is great. Down the street called Utoqaui, right on the banks of the lake, is a first-class hotel called the Bellerive Au Lac, part of the Steigenberger Hotel Group.
Situated about a mile from the center of Zurich, you can take a local tram to get there if you come in from the main train station or the airport (about 7 miles from the airport). The Bellerive Au Lac is not well seen from the backside or the street the tram takes you down, so you may have to ask for directions. With 47 rooms and four suites, it’s not an exceptionally large hotel, but it does include two very fine restaurants and a bar, as well as a winter garden area. The food, and wine, is delectable in the restaurant, and the winter garden atmosphere is tops.
For meetings, the facility offers six conference rooms for up to 60 people and limo service on request. Fitness area, sauna, solarium and massage are part of the wellness offerings of the hotel.
TripAdvisor posted two reviews from people who stayed at the Bellerive:
“We had a nice stay in this hotel. Our room was updated, clean, and our room had a fantastic view of the lake and downtown Zurich. The hotel’s location is a 10- minute walk along the lake to central downtown Zurich. The hotel staff was very friendly and as helpful as you needed them to be. The breakfast buffet was more than acceptable as was the service. Zurich is a beautiful clean city and the views of the lake are spectacular. We will definitely stay in this hotel during our next trip to Zurich.”
And another review states: “Just back from my tenth or so stay at the Steigenberger. Once again, from the moment of check-in to the time of departure, the reception staff was magnificent. The room was spotless, as always, and stylishly comfortable. Views over the lake were amazing, especially with a summer thunderstorm rolling in. Breakfast hearty and comprehensive, interent access via wi-fi fast, though pricy. Looking forward to my next visit to Zurich, a trip always enhanced by staying at this great little hotel.”
Rates for one double bed, 1920s-style textiles and design furnishings, balcony, internet connection, air conditioning, satellite television, direct-dial phone, safe, minibar, complimentary fruit bowl, bathroom with hair dryer, bathrobes and toiletries, non-smoking room, was quoted as $415 U.S. dollars.
In the sea of humanity which is Budapest, there is an oasis of calm and sophistication called the Corinthia Grand Hotel Royal.
Situated at Erzsebet krt 43-49 in the city center, this posh five-star hotel presents a grand facade, behind which lies 414 rooms, including 98 executive guestrooms on six floors, six junior suites, 22 one-bedroom deluxe suites and even 1-, 2- and 3-bedroom apartments.
From the Grand Ballroom, which features 72 tons of inlaid marble (a centerpiece of the hotel), to the plush lobby, to the quiet and well-staffed restaurant, this well-appointed hotel is tops.
As Rick Steves has suggested, a top hotel is where he likes to stay when in a Eastern European city because of the service, food and cleanliness. Certainly the Corinthia fits this category.
SIX-STORY ATRIUM As guests enter, a sweeping six-story atrium tops out with a glass roof, and a broad statue-lined staircase soars upwards to the mezzanine. Light-colored columns, delicate trimmed railings, large flower arrangements and pleasant desk personnel add to the atmosphere.
Relaxing at the hotel isn’t hard. It offers a Royal Spa, the first of which opened in 1886, with all the latest spa facilities and treatments, plus its own 50-foot-long swimming pool, saunas, steam bath, jacuzzi, fitness room, mud/seaweed baths and more.
The rooms are nicely appointed, with laundry and dry cleaning services available, tea/coffee makers in the room, iron and ironing board, and room service is available. Elevators take guests to their floors. Terrycloth bathrobes are available for guests in the rooms.
Languages spoken by the staff include English, Hungarian, German, French, Spanish and Italian. A concierge is available, as is a currency exchange, non-allergic pillows and a safe deposit box at the front desk. Parking is also available. There is a 24-hour security staff, complimentary access to WiFi wireless internet access, and internet access in rooms.
The breakfast buffet, one of the highlights of the morning, includes a variety of breads, croissants, muffins, coffee, champagne, hot and cold meats (bacon, sausage), eggs (scrambled and fried and made-to-order), fruits, pastries, cereals, juices, cheeses, baked beans, hash brown potatoes, pancakes, waffles, fresh vegetables, yogurts, and more. I came away fully satisfied with the morning breakfast. Service in the restaurant was always fast and friendly.
The Corinthia features five restaurants/bars, a nightclub, a number of retail outlets and 26 apartments for long term stays.
Room rates at the Corinthia vary depending on the season, but one night in May 2009 would start at about $245 U.S.
The hotel first opened for the Millennium Exhibition in 1896, where Josephine Baker, Heinz Rühmann and many other celebrities stayed at the time. Over the years, many famous writers and artists have been guests at the hotel.
During the last renovation, the hotel had a $100 million facelift that virtually gutted the entire building, leaving a beautiful hotel in the central part of Budapest.
Following the official announcement that England’s royal newlyweds will move to Kensington Palace in June, the five-star boutique Milestone Hotel in London, which overlooks the royal palace and gardens, will celebrate the arrival of the new couple with the Live Like Royalty package and the specially designed “William and Catherine cocktail.”
Guests can also enjoy a taste of royal life with the hotel’s “Live Like Royalty” package, staying in suitably named rooms such as The English Rose, The Kensington Palace Studio, The Regency Suite, The Princess Suite or The Buckingham Suite—with entrance to Buckingham Palace included. Also, in July, guests visiting Buckingham Palace under the Milestone’s Live Like Royalty package will be able to view the Duke’s and Duchess’s wedding cake and the Duchess of Cambridge’s wedding dress, which will go on display for the summer.
Created by Head Bartender Markus Rottensteiner, renowned for inventive cocktails, the William and Catherine Cocktail combines the flavors of Williams Pear, Williams Pear Schnapps and champagne.
The Milestone’s package includes two nights’ accommodation in a bedroom or suite overlooking the palace, full English breakfast, champagne afternoon tea, and two tickets to either the Queen’s Gallery or the State Rooms at Buckingham Palace.
The Milestone Hotel is known for its sumptuous interiors and has just unveiled its recently refurbished master suite, the Tudor Suite. Comprising one bedroom and one sitting room, the regal Tudor Suite offers luxurious stays with features such as a gold four-poster bed, custom made ivory silk curtains and furniture and art sourced from Christies and the finest auction houses around the world.
The name “Steigenberger” in the hotel business stands for hospitality at its best, and the Frankfurter Hof in Frankfurt, Germany doesn’t disappoint. From the moment you walk through the stately pillars of the 136-year-old façade, across the courtyard with its outdoor dining tables covered with crisp white linens, into the elegant reception area, you sense the 5-star luxury.
From the doorbell in the hall to the “Tilevision” flat screen TV in the bathroom, the spacious rooms speak comfort. The beautifully appointed rooms boast a luxurious firm bed, large flat screen TVs, AC, high-speed internet access, a bathroom area with tub and double sink, and separate small rooms for the toilet and the shower. Bathrooms have hairdryers and outlets in both 110 and 220 volts that fit plugs for U.S. appliances without needing an adaptor.
Remarkable, considering the location of the hotel in the middle of Frankfurt’s business district, was the absolute absence of outside noise in the room, allowing for a good night’s sleep.
The breakfast buffet is in the Hofgarten, one of the four restaurants at the Frankfurter Hof. An order for coffee brings a small individual pot to the table. Espressos are also available to order. The buffet caters to all international tastes: from the German meat, cheese and Brotchen, to American bacon and eggs; from Asian specialties, to a full English breakfast; an omelet station, juices, cereals, grains, breads and pastries. Also open for lunch, the Hofgarten seating is available indoors or in the adjacent courtyard.
Other restaurants at the Frankfurter Hof include the Japanese IROHA, deemed among the best sushi restaurants in town; Oscar’s, a more casual bistro with its own terrace and bar; and the elegant gourmet Restaurant Francais, which has earned a Michelin star for the last three years.
Another attraction in the hotel is the Autorenbar, or Author’s Bar, at which you can have a late continental breakfast, light lunch, or classic high tea. With live piano music to entertain you in the evening, the room is especially popular during the annual Frankfurt International Book Fair, when it hosts receptions with visiting authors.
In the afternoons or evenings, smokers can relax in the Cigarrum lounge with a selection fine wines and chocolates.
Opened in 1876, the Frankfurter Hof grandly offered 250 rooms, 20 banquet rooms, and dining for 800, with elevators and steam heating. A few years later it boasted the first public phone and the first electric lighting in Frankfurt. Its international popularity grew steadily until the Second World War. In 1940 Albert Steigenberger became the major stockholder of the hotel and took over its management.
In March 1944 bomb attacks destroyed all but the façade of the hotel. Rebuilding started four years later, and by 1961 the Frankfurter Hof was the largest hotel in the Federal Republic of Germany.
While the Old World façade implies a sense of history, the deluxe hotel’s 280 rooms and 41 suites, 18 banquet rooms, four restaurants, bar and Wellness Club have been continuously restored and renovated, with the latest work on the second floor being completed just this past spring.
It is ideally located in the center of Frankfurt’s business district, a short walk from the Frankfurt train station, the Main River, the shopping district, and the historic half-timbered building area around the town hall, called Roemer, where museums and restaurants abound.
If the location and luxurious amenities aren’t enough to bring you to the Frankfurter Hof, come for its enthusiastic and knowledgeable concierge, Jurgen Carl. With 50 years of experience at that post, Herr Carl rejected the idea of retirement to continue doing the job he loves. With encouragement from his fans, he has even authored a book about his craft. He will greet you with a genuine smile, eager to answer your travel questions.
Jurgen Carl, concierge
Since so many trips to Germany begin with a flight to Frankfurt, the Frankfurter Hof is an ideal place to pamper yourself with a good night’s rest, fortifying meals, and travel tips before you venture out on your European travels.
A unique European hotel chain with individual flavor
by Don Heimburger
Are you headed for Germany soon?
Ready to order your airline tickets for this Western Europe’s most populous country?
“I want to see Germany in 2008,” says one traveler, “but I’m looking for a better-than-average place to stay, and I want something different and dependable.”
Let’s say you are flying into Frankfurt, then heading by train or automobile to Hamburg, Berlin, Dresden, and down to Nuremberg before heading back to Frankfurt.
You’ve scanned the websites of several hotels on your next trip to Germany (estimates are that 50% of guests now book on-line) and read a few guidebooks, but you find the smaller hotels or pensions aren’t rated, and the larger chain hotels all look the same, and it’s hard to distinguish one chain from another.
The four Steigenbergers, proprietors of Europe’s largest family-owned hotel chain.
ANY ZIMMER WON’T DO You don’t want just any Zimmer (room), because a few bad nights could ruin your trip. And you like hotels with some charm and some history.
The 2006 J.D. Power and Associates Study of European Hotel Guest Satisfaction (12,090 guests surveyed) found that nearly 70% of hotel guests in Europe prefer a smoke-free environment that exceeds the boundaries of their room.
And among 37 different possible amenities and services, complimentary breakfast (Fruhstuck) was the single most important amenity for hotel guests in Germany, France, Spain, Italy and Sweden. Only in the United Kingdom did complimentary breakfast follow coffee/tea as the most important amenity.
In the upper upscale segment of the European hotel market, the smallish family-owned, Frankfurt-based Steigenberger Hotels and Resorts group (81 hotels, mostly in Germany), received top 2006 J.D. Power survey ratings from guests in all seven key factors of guest satisfaction. The categories included reservations, check-in/check-out, guest rooms, food and beverages, hotel services, hotel facilities, and costs and fees. Steigenberger received 795 points on a 1,000-point scale, with Sheraton second and Hilton third.
In addition, Business Traveller magazine voted the firm in 2000, 2001, 2002 and 2005 as the Best Hotel Group in Germany.
TWO CLASSES OF HOTELS Today, the chain of European hotels (53 four- and five-star hotels in the upper category, and 28 InterCity Hotels in the mid-range and business category which are located near key transportation hubs such as railway stations and airports), is owned by Anne-Marie Steigenberger and her daughters, Christine, Claudia and Bettina. Together, they own 99.6% of the company’s shares, with the remaining shares owned by others.
The firm’s shares aren’t listed on the stock exchange, so other hotel chains or investment firms can’t purchase controlling interest, and the Steigenbergers can run the hotels according to their distinct management philosophy.
(left to right) Albert Steigenberger; Egon Steigenberger
FAMILY ACTIVE IN COMPANY The third generation of the Steigenberger family is active in the management of the firm, and together they assure patrons of their loyalty to the hotels they own and continuing growth and stability of the company. “For more than 75 years the name Steigenberger has stood for the very best in the European hotel industry, for tradition and innovation,” says company spokeswoman Mrs. Angelika Heyer.
The firm is the largest European hotel company still in family ownership. Three of the four female Steigenbergers live in Frankfurt, and one resides in Vienna.
The Steigenberger family of four women have very specific ideas of what their hotels should do for customers. “For many years, our hotels have symbolized top-class European hotels providing incomparable hospitality and perfect services,” explains Karl Schattmaier, chief executive officer. “Our current offerings mirror the wishes and demands of our guests.”
In 2006, the chain had its most successful year, with a 10.6% increase in gross revenues to 475.4 million euros ($636.5 million dollars) from 429.8 million euros ($575.5 million dollars), while operating profit rose by 31.4% to 11.3 million euros ($15.13 million dollars).
The firm attributes the increase to a good economic climate, an exceptional Football World Cup and pairing down of its corporate structure.
With majority interest in the firm, the four Steigenbergers can direct the hotel’s growth, customer and business affairs. “We offer every convenience and service that guests expect from modern luxury hotels,” says Heyer.
INDIVIDUALITY OF EACH HOTEL The Steigenbergers don’t consider their Hotel and Resort grouping as a hotel chain per se. The individuality of each hotel is retained by the management, and there are substantial differences in the interior and exterior appearances of the structures themselves.
Even the personal service from the hotel staff is by special design; it starts at its own Steigenberger Academy in Bad Reichenhall, Germany. The hotel company is the only European group with its own private training academy and state-approved vocational hotel college.
The academy programs include training in restaurants and hotels, and business administration with one-, two- and three-year programs. About 250 students are enrolled at any one time, and the Steigenberger Hotel group often recruits its own staff from the academy. “We offer them training positions as well as permanent positions in the hotels,” explains Heyer.
Despite its small size, the firm has big plans, and last year augmented its hotels by six more: Hotel de Saxe in the center of Dresden, a 178-room four-star facility with seven suites and 10 conference rooms; the 121-room Strandhotel Zingst on the Baltic peninsula, a first-class hotel built in the classical spa style; and the four-star, 135-room golf hotel Treudelberg in Hamburg features an 18-hole championship golf course.
HOTEL DE SAXE, DRESDEN The Hotel de Saxe in the center of Dresden, across from the Frauenkirche on the Neumarkt, was constructed following the style of the first Hotel de saxe built in 1756, which was one of the best hotels in the Saxon metropolis.
“I stayed here in August 2006,” said a visitor from London who was quoted on http://www.TripAdvisor.com. “The hotel had just opened; even the carpets had that fresh smell. My room was of a good size, impeccably clean, good bed and bathroom.”
Another said, “The location couldn’t have been better—right across from the main part of town, (within) walking distance to everything in Dresden. The hotel staff was very friendly and helpful.”
BALTIC SEA RESORT: STRANDHOTEL ZINGST At the Strandhotel Zingst, located on the sandy beach and the Baltic Sea north of Hamburg, rates for a two-night stay in September were quoted at between 82 Euros for a room type assigned when you arrive and 186 Euros for a deluxe room. A highlight of the hotel is a very large Spa Pavilion in the hotel garden with inside and outside pools, and many spa-like amenities and facilities.
At the Hotel Treudelberg in Hamburg, 30 minutes from downtown Hamburg, a visitor said the hotel would rate between a 4- and 5- star experience with comfortable beds and a good breakfast buffet. In 2008 the hotel is expected to add another 95 rooms and extend the golf course to 27 holes.
At Trivago.com, the hotel is rated overall 95 points out of 100, with Rooms rated at 100, Amenities at 98, Food & Beverage at 98 and Location and Surroundings at 92. Not all travelers are going to find Steigenberger or other hotels to their liking, naturally.
The other three new hotels the firm added recently were in Italy and Egypt. Their InterCity Hotel division plans on building three new hotels in Essen, Dresden and Mainz, Germany in 2008, and a luxury four-star hotel in Vienna Old Town (Austria) is also slated by the company.
BACKGROUND: FROM WASH HOUSE TO FIRST-CLASS RESORT The first Steigenberger Hotel was once the municipal washhouse for Baden-Baden, where townswomen of Medieval times went to do their washing.
In the mid 19th century, when Baden-Baden, located in the Black Forest, began to flourish as a spa, the site was taken over by the Hotel Europaischer Hof. Heads of state stayed at the hotel, and its location across from the pump rooms and assembly rooms attracted good business and an international reputation.
When a world economic crisis arose, the hotel borrowed heavily from a businessman in Lower Bavaria by the name of Albert Steigenberger. As business remained poor, the hotel was auctioned, and Steigenberger became a hotel owner.
In determining how the hotel had done poorly, Steigenberger did something unusual: he tried out every room in his hotel and decided to invest in modern comfort and convenience.
BUYS FRANKFURTER HOF Later, in 1950, he acquired the rundown Frankfurter Hof in Frankfurt am Main, which is today’s flagship five-star hotel and now lavishly refurbished (in 2006). The hotel was selected as one of the top 50 hotels in the world for its standards and services in 2005 and has won other recent awards, as well.
The next hotel acquired was the Vier Jahreszeiten in Wiesbaden. And then the Monopol-Metropol at Frankfurt’s main train station. Many more acquisitions followed in Baden-Baden, Dusseldorf, Mannheim and Stuttgart.
In 1958 Albert’s son, Egon, took over the business, and in 1963 the firm purchased their first hotel outside of Germany. In 1972, the Hotel Training College was added to the fold, and in 1985 the firm was made a joint stock ownership company.
Last year the company employed 5,580 staff. The firm runs the Hotels & Resorts Group which preserves classical elegance in the style of the great European hotel tradition, and the InterCity Hotel group which provides business class comfort in a strategically located hub near airports and train stations. InterCity Hotel guests are offered tickets for local public transportation gratis.
During the next few years, l50 million euros will be invested in the hotel’s operations via extensive rebuilding and modernization, with emphasis on the restaurants and spa areas. Resort hotels will focus on spa/wellness, golf, sports or leisure activities or families.
As an example, if the hotel caters to golfers, a special concierge with knowledge of the local golf facilities will be made available to guests, says Steigenberger.
Overall, Steigenberger properties seem to be a good deal, with above-average visitor reviews, and more capital investment expeditures coming through 2008 to their hotels and resorts.
European Traveler reporter Steve Ramsey visited Steigenberger’s Frankfurt Airport Hotel and filed this report:
EUROPEAN TRAVELER’S ON-THE-SPOT VISIT
During a recent visit to Frankfurt, I stayed at the Steigenberger Hotel, located just minutes from Frankfurt’s International Airport. From the courteous greeting at the reception desk upon arriving to an efficient checkout the following day, I appreciated the Steigenberger’s modern style and comforts.
Don’t let the plain exterior of the building fool you: the contemporary interior is very appealing. A relaxing lounge sits directly across from the vibrant reception desk as you enter the hotel. The three-winged building has long, blue, carpeted hallways, which house more than 550 rooms on eight floors. Quiet music, only played during the day, and a chic lighting system illuminated the hallways as I made my way to my room.
The room was very well kept and was furnished with two comfortable twin beds. A desk and leather chair sat beneath two large windows, which overlooked nearby surrounding forest. Located in the wing facing away from the airport, I did not hear any airplanes, even with the window open. The bathroom really makes a statement and sets the hotel apart from its competition. It contained a cylindrical shower with a curved sliding glass door. An overhead rain-shower faucet was adorned with small blue starlights embedded in the ceiling. A raised bowl sink and green marble floors provided additional nice touches.
A quick note to inexperienced travelers–if you have trouble turning any of the room lights on, put your keycard in the slot next to the door as you walk into the room!
The breakfast buffet, which is not included in the room price, had a lot to offer. Included were several different types of breads, juices, omelets, cereals, meats and fruits… everything was fresh, and they were well prepared to satisfy international guests. While it may seem pricey by American standards, 23 euros is pretty standard for hotels in the area. As a cheaper alternative, try one of the shops in the train station.
I enjoyed my brief visit at the Steigenberger, and I would recommend it to anyone staying near the airport. The staff was professional, yet personable, and quick to offer their help. There is a free shuttle that runs every 15 minutes to and from the airport, and the downtown area was about a 10-minute car ride from the hotel, so be sure to visit the city center, even if you are in town just for the night!
IF YOU GO…
Location Next to the forest, Frankfurt airport 0.9 km, A3/A5 motorways 1 km., airport railway station 1.8 km, city center 10 km, Frankfurt main train station 10 km, fair and exhibition center 12 km
Accommodation 553 rooms and 20 suites, air-conditioning, sound proofed, telephone with voicemail, modem link, high speed Internet access, non-smoking floors, special room for the disabled
Restaurants and Bars 4 restaurants including 1 gourmet restaurant, 1 lobby-bistro-bar (24-hr.), 3 terraces
European Traveler 